Privacy Policy

Introduction

CLIQE ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cliqe.com.au and use our services.

We are based on the Gold Coast, Queensland, Australia, and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

Information You Provide

When you fill out forms on our website (contact forms, quote requests, guide downloads), we collect:

• Name
• Email address
• Phone number
• Business name
• Trade or industry
• Any message or enquiry details you provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• Pages visited and time spent on each page
• Device type (desktop, mobile, tablet)
• Browser type
• General location (country and city, derived from IP address)
• Referral source (how you found our website)
• Campaign tracking parameters (UTM data from marketing links)

We do not store your IP address in our analytics database.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you information about our services (with your consent)
• Improve our website and user experience
• Analyse website traffic and marketing effectiveness
• Protect against fraud and maintain security

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

Essential Cookies

Required for the website to function properly, such as session management.

Analytics

We use our own analytics system to understand how visitors use our website. This data helps us improve our content and services. Analytics data is stored in session storage and does not persist after you close your browser.

Meta Pixel (Facebook)

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This may collect data about your browsing activity. You can opt out of Meta tracking through your Facebook ad settings.

Third Party Services

We use the following third-party services that may collect or process your data:

• Supabase - Database hosting (data stored in Australia)
• Vercel - Website hosting
• Meta (Facebook/Instagram) - Advertising and tracking pixel
• Google - PageSpeed API for website analysis tools
• Resend - Email delivery service

Each of these services has their own privacy policy governing their use of your data.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Contact form submissions and lead information are retained for up to 3 years unless you request deletion. Analytics data is retained for up to 2 years.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: